All we want for Christmas is our gifts on time!
A record number of Americans took to the Web to order holiday gifts after retailers flooded their inboxes with offers of extra discounts, free shipping and easy returns. But a storm bringing heavy winds and snow to much of the Midwest on Thursday — the heaviest shipping day of the year — could mean that some packages might not make it under the tree in time for Christmas. That's a headache for retailers, shippers and customers alike who already were experiencing problems because of the surge in shipping this year. So far, no major disruptions have been reported. Wal-Mart, the No. 2 online retailer behind Amazon. com, said no orders have been delayed. GSI Commerce, which handles online shipping for 70 retailers including Aeropostale and Godiva, said they are monitoring the situation hour-by-hour and so far, deliveries are being made on time.
Keywords:
shipping free shipping online company retailers percent storm Gap UPS bad experience salad spinner free holiday shipping major online retailers rival FedEx Corp. Gap spokeswoman Edie software company Responsys time 24-year-old consumer marketing extensive contingency plans media website Twitter online Web form Ani CEO Giovanni Des Moines airport new salad spinner National Retail Federation Monday national event marketing common retail practice Good customer service order online shipping heaviest shipping belt shipping delays major disruptions Atlanta-based company deliveries delivery company packages jewelry company record number holiday gifts situation hour-by-hour online purchase split shipping UPS package heavy winds small retailers order number easy returnsPeople:
Ronni Kenoian
Overall Sentiment: -0.0572868
Relevance: 0.737521
| Sentiment | Quote |
|---|---|
| -0.470834 | "On a scale of 1 to 10 of how frustrated I am, I'm like a 12," she said. ... |
| -0.470834 | "On a scale of 1 to 10 of how frustrated I am, I'm like a 12," she said. "I will never, ever order from their website again." |
| Sentiment Stats: |
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Karla Neville
Overall Sentiment: -0.0150505
Relevance: 0.600154
| Sentiment | Quote |
|---|---|
| -0.112469 | "I no longer feel confident that if they re-ship it I will get it in time," she said. ... |
| Sentiment Stats: |
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Alex
Overall Sentiment: 0.142982
Relevance: 0.52921
Charles Hansen III
Overall Sentiment: -0.209368
Relevance: 0.438179
| Sentiment | Quote |
|---|---|
| -0.446613 | "I was apprehensive. I thought `Oh, great,' especially when I got to the Amazon website and had to go through this cumbersome process," Hansen said. ... |
| 0.0917072 | "I was apprehensive. I thought `Oh, great,' especially when I got to the Amazon website and had to go through this cumbersome process," Hansen said. "But I was pleasantly surprised. If it had wound up being a bad experience I could see doing a lot less online next year — but it turned out very well." |
| Sentiment Stats: |
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Edie Kissko
Overall Sentiment: 0
Relevance: 0.360504
| Sentiment | Quote |
|---|---|
| 0 | Edie Kissko said that the company sometimes sends items separately depending upon what part of the country the order is shipped from and its destination, a common retail practice known as "split shipping." |
| Sentiment Stats: |
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Giovanni Feroce
Overall Sentiment: 0.0360205
Relevance: 0.351073
| Sentiment | Quote |
|---|---|
| 0.148667 | "Although it is statistically impossible to get close to 50,000 orders perfect since Cyber Monday, we will always do our best to do just that," Feroce said ... |
| Sentiment Stats: |
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Key:
- Aggregate Sentiment is meant to be an indicator of an individual's overall sentiment.
- The Mean is meant to be an indicator of an individual's average comment sentiment.
- The Standard Deviation, when there are enough quotes, will indicate an individual's consistency of sentiment (i.e. a Standard Deviation of 0 would mean they were very consistent in their sentiment and 1 would mean they were very inconsistent).
Note that quote stats are likely to be meaningless beyond the aggregate score due to the tiny sample size. However, they are always provided just in case you find something useful there.
Additional Info:
Technology: Twitter
Overall Sentiment: 0
Relevance: 0.385759
Company: Gap Inc
Overall Sentiment: 0.0581047
Relevance: 0.719929
Company: Amazon.com
Overall Sentiment: -0.190226
Relevance: 0.526085
Company: GSI Commerce
Overall Sentiment: 0
Relevance: 0.487362
Company: Wal-Mart
Overall Sentiment: 0
Relevance: 0.484873
Company: Godiva
Overall Sentiment: 0.0170483
Relevance: 0.428542
Company: FedEx Corp.
Overall Sentiment: 0
Relevance: 0.419617
Company: comScore
Overall Sentiment: 0.0762946
Relevance: 0.413816
Company: FedEx
Overall Sentiment: 0
Relevance: 0.405608
Company: Aeropostale
Overall Sentiment: 0.018359
Relevance: 0.404604
Company: Amazon
Overall Sentiment: -0.201979
Relevance: 0.397979
Company: Responsys
Overall Sentiment: 0.0509008
Relevance: 0.390542
Company: Banana Republic
Overall Sentiment: 0
Relevance: 0.384256
Company: Shop.org
Overall Sentiment: 0.207573
Relevance: 0.380677
Organization: National Retail Federation
Overall Sentiment: 0.0521055
Relevance: 0.419973
Facility: Des Moines airport
Overall Sentiment: 0.156469
Relevance: 0.473207
Region: Midwest
Overall Sentiment: -0.212555
Relevance: 0.461177
City: Louisville
Overall Sentiment: 0.112733
Relevance: 0.428098
City: Memphis
Overall Sentiment: -0.0443045
Relevance: 0.409875
City: Cranston
Overall Sentiment: 0
Relevance: 0.40759
City: Falls Church
Overall Sentiment: -0.174844
Relevance: 0.386691
City: New York
Overall Sentiment: 0.0192471
Relevance: 0.369607
StateOrCounty: Iowa
Overall Sentiment: -0.0262047
Relevance: 0.411198
StateOrCounty: Tenn.
Overall Sentiment: -0.0678989
Relevance: 0.400594
StateOrCounty: Va.
Overall Sentiment: -0.225425
Relevance: 0.378915
StateOrCounty: Nebraska
Overall Sentiment: -0.021141
Relevance: 0.378644
StateOrCounty: Ky.
Overall Sentiment: 0.128535
Relevance: 0.369079
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URL Provided Keywords:
- Christmas
- delivery
- shopping
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