Airline customers: Not so furious
Debris-Laden Creek at Hunter's Point near the John F. Kennedy Airport. The Houses Do Not Have Sewers. The Community Suffers Severe Pollution Problems 05/1973 by The U.S. National Archives
License (according to Flickr): No known copyright restrictions
License (according to Flickr): No known copyright restrictions
NEW YORK (CNNMoney)-- Nearly 20,000 flights were canceled due to Superstorm Sandy's damage, however airline customers, for the a lot of part, do not appear to be up in arms. A lot of airlines started alerting people of air travel cancellations and their rescheduling policies well before the storm hit. That made all the difference, according to Mike Boyd, chairman of the air travel research company Boyd Group International. "What causes consumer upset is anxiety, and anxiety is caused by not knowing," Boyd said. "This was different than getting caught in a thunderstorm. Airlines knew what was coming and canceled ahead of time.". And the extensive use of the Internet and social networks has made it much easier for providers to get the most updated details out to customers.
People:
Sandy
Overall Sentiment: -0.342766
Relevance: 0.43636
Mike Boyd
Overall Sentiment: 0.0459217
Relevance: 0.387414
| Sentiment | Quote |
|---|---|
| -0.19452 | "What causes consumer upset is anxiety, and anxiety is caused by not knowing," Boyd said. ... |
| -0.173928 | "What causes consumer upset is anxiety, and anxiety is caused by not knowing," Boyd said. "This was different than getting caught in a thunderstorm. Airlines knew what was coming and canceled ahead of time." |
| Sentiment Stats: |
|
Disambiguation: References:
Wallace Flores
Overall Sentiment: 0.0405759
Relevance: 0.228373
Charles Carmichael
Overall Sentiment: 0.579732
Relevance: 0.203808
| Sentiment | Quote |
|---|---|
| 0.220871 | Charles Carmichael, one of the pleased customers, commented on the post: "Keep Up the Good Work AA..you have done well in difficult weather conditions." |
| Sentiment Stats: |
|
Kennedy
Overall Sentiment: 0.183072
Relevance: 0.190539
Disambiguation: FilmCharacter | Politician | President | AwardNominee | AwardWinner | Celebrity | Dedicatee | MilitaryCommander | MilitaryPerson | OperaCharacter | PoliticalAppointer | U.S.Congressperson | USPresident | FilmActorReferences:
Key:
- Aggregate Sentiment is meant to be an indicator of an individual's overall sentiment.
- The Mean is meant to be an indicator of an individual's average comment sentiment.
- The Standard Deviation, when there are enough quotes, will indicate an individual's consistency of sentiment (i.e. a Standard Deviation of 0 would mean they were very consistent in their sentiment and 1 would mean they were very inconsistent).
Note that quote stats are likely to be meaningless beyond the aggregate score due to the tiny sample size. However, they are always provided just in case you find something useful there.
Additional Info:
Company: American Airlines
Overall Sentiment: 0.086194
Relevance: 0.788182
City: NEW YORK
Overall Sentiment: -0.0197947
Relevance: 0.311091
Disambiguation: References:
Site Meta Info
Source Site: rss.cnn.com
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Site Provided Title:
Airline customers: Not so furious
Webpage Provided Desc:
Nearly 20,000 flights were canceled due to Superstorm Sandy's destruction, but airline customers, for the most part, don't seem to be up in arms.
Provided Keywords:
- airline
- airport
- CNNMoney
- customer satisfaction
- flight
- flight cancelations
- jfk
- laguardia
- newark
- sandy
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